Privacy Policy

Regulations, terms of use and privacy policy for the “CRISTALIX” website

CRISTALIX thanks you for choosing to browse the website at: www.cristalixcare.com (the “Site”).

CRISTALIX is an advanced digital platform designed to develop the social and emotional skills of children, to provide them with tools for personal growth, success, facing challenges and more, and to provide them with effective treatment, all through a variety of games and simulations (the “Platform” and/or “Services”). Also, the platform allows parents and/or educators and/or caregivers to monitor the child’s progress and help him.

You can purchase and register for services on the website conveniently, easily and securely. You can also find on the website information about the platform, the services, information for schools, organizations, therapists, parents, health programs and more.

Use of the website:

  1. These regulations and terms of use constitute a binding agreement between you, whether privately or through a corporation (“you”) and the website regarding browsing and using the website on any computer or other communication device such as a cell phone, tablet computers, etc. They also apply to the use of the website , either through the Internet or through any network or other means of communication, including access to the website via phone, application or other means. Read the regulations and conditions of use carefully, since surfing the site and performing actions on it indicate your agreement to the conditions contained in these regulations and conditions of use (“the regulations “).
  2. In the event of a conflict between these regulations and any translation into another language, the Hebrew language version will prevail in any legal matter or question of interpretation or otherwise.
  3. The site reserves the right to change the terms and conditions, from time to time, at its sole discretion and without prior notice. We will update regarding changes in the regulations by updating the “latest update” in the regulations and you waive any right to receive notification of such changes.
  4. Browsing and purchasing on the website is intended for those with legal capacity over the age of 18 only.
  5. What is stated in the regulations refers equally to members of both genders and the use of female and/or male language is for convenience reasons only.

Intellectual Property:

  1. Unless expressly stated otherwise, all copyrights and intellectual property on the site, including designs, images, databases, software, code, audio, video, text (the “Content”) as well as symbols, trademarks, etc. (the “Marks”) are Owned by the site alone, or owned by a third party, who authorized the site or gave a license to the site to legally use the contents or signs, including the site’s business partners.

The content and marks are provided “AS IS” for personal use only. Unless expressly stated otherwise, you may not copy, distribute, publicly display, publicly perform, transmit to the public, modify, process, create derivative works, sell or lease any part of the above, either directly or through or in collaboration with a third party, in any way or Means whether electronic, mechanical, optical, photographic or recording means, or in any other way, without obtaining prior written consent from the website or the other rights holders, as the case may be, and subject to the terms of the consent (as many as may be given).

Provided that you are entitled to browse the website, the website grants you a limited license to use it and to download or print a copy of any part of the content to which proper access has been granted for personal, non-commercial use only.

User statements:

  1. When browsing the website, you undertake and declare as follows: (1) browsing the website and using it are your sole responsibility; (2) the details you entered when leaving the details on the website are correct, current, accurate and complete; (3) As far as this is necessary, in the event of a change of details, you will update them by contacting the website; (4) you have legal capacity and you agree to the terms of the regulations; (5) you will not use the website by automated or non-human means, whether through a BOT, script or in any other way; (6) you will not make illegal use of the website; (7) Your use of the website will not violate any applicable law or regulation.
  2. The site may prevent any surfer from using the site at its absolute discretion. Without deviating from the above, the site may block access to it or part of it if, when leaving details on the site, incorrect, out-of-date or incomplete details were intentionally provided.

Prohibited activity on the site:

  1. You may not use the site except for the purposes for which it is intended. The use of the website is permitted for private and personal purposes only and it may not be used for commercial purposes except for those specifically approved by the website.
  2. As a user of the website, you agree not to:
    1. retrieve data or other content from the Website to create or compile a collection, database or directory without prior written permission from the Website;
    2. make any use of the website designs;
    3. make unauthorized use of the website, including collecting email addresses, etc. by electronic or other means for the purpose of sending emails by automatic means;
    4. bypass, disable or otherwise interfere with the security of the website, including using applications that prevent or limit the use or copying of any content;
    5. Defraud or mislead the site and/or its users;
    6. make incorrect use of the website’s support services or submit false reports regarding the use of the website;
    7. make automated use of the Platform, such as using scripts to send comments or messages, or using data mining, robots or similar data collection and extraction tools;
    8. try to impersonate another person;
    9. use the information obtained on the site in order to harass, abuse or harm another person;
    10. use the Site as part of any effort to compete with the Site;
    11. retrieve, decipher or reverse engineer any part of the Site, an option on the Site or an application on the Site;
    12. harass, intimidate or threaten any of the site’s employees or agents;
    13. delete the copyright or proprietary rights notice from any content or mark;
    14. copy or adapt the website code or part thereof, including but not limited to Flash, PHP, HTML, JavaScript or other code;
    15. upload or transmit (or attempt to upload or transmit) viruses, Trojan horses, or other material, including the use of spam, which will interfere with the use of the Site;
    16. perform an action that will harm or damage the site, according to the site’s discretion;
    17. use the website in a way that is inconsistent with the law, regulations and rulings.
  3. Any use of the website in violation of the above may result, among other things, in the termination or suspension of your rights to use the website.

Third party content:

The website may use links to other websites (“Third Party Websites”) as well as articles, images, text, graphics, photos, designs, music, sound, video, information, applications, software and content or other items belonging to or originating from third party websites (“Content of a third party”). Third-party websites and third-party content are not investigated, monitored, or reviewed by the website and the website is not responsible for third-party content posted through the website, accessed through the website, available through the website or installed on it, including content, opinions, reliability, privacy practices or other policies of or contained in third-party websites or third-party content. Use of a link or permission to use or install third-party sites or any third-party content does not imply endorsement or approval thereof by us.

Site management:

We reserve the right to: (1) monitor violations of these Terms; (2) take legal action against anyone who violates the provisions of the law or the provisions of these regulations, at the sole discretion of the site, including, without limitation, reporting the user to law enforcement authorities; (3) refuse, restrict access, limit availability, or disable (to the extent technologically possible) any of your contributions to the site or any part thereof, at the sole discretion of the site and without limitation; and (4) manage the site in a way that will protect his rights and property and facilitate its proper functioning.

Authorization for mailing, publications and advertisement:

  1. A surfer who has left details on the website and is attached to the website’s mailing list, approves the use of his details for the purpose of receiving marketing information, updates and advertisements that the website will make from time to time.
  2. The mailing instructions detailed in the regulations below will apply to a surfer who left such details.
  3. Do not leave the details of another person on the site without their consent and/or without their presence in front of the screen when leaving the details and after all the terms of the regulations have been explained to them.
  4. When leaving the details, the surfer will be asked to provide personal details such as: first name, last name, phone and an active e-mail address. Providing incomplete or incorrect details may prevent the possibility of using the service and thwart contact if necessary. In case of change of details, they must be updated on the website.
  5. It is clarified that there is no obligation by law to provide details on the website, however, without providing them it will not be possible to receive marketing content and updates from the website.
  6. The site will not make use of the provided details, except in accordance with the site’s privacy policy, which is an integral part of the regulations.
  7. Leaving details on the website and confirming receipt of marketing content includes, among other things, receipt of marketing content, information regarding promotions, updates and discounts offered to registered users.
  8. Mailing approval (receipt of marketing content) as mentioned, constitutes the surfer’s consent to the sending of advertisements according to the Communications Law (Bezeq and Broadcasting) (Amendment No. 40) 2008 (the “Communications Law”).
  9. It is clarified that the individual leaves the possibility to remove himself from the mailing at any time by clicking on “remove from the mailing list” that appears at the bottom of each mailing sent or by contacting the site by email. As long as the registrant has not removed himself from the mailing list as mentioned above, the site may, subject to the communications law, transfer to the registrant Direct mail as mentioned.
  10. The site may prevent any surfer from using the site and/or cancel his registration to the mailing list at his absolute discretion. Without deviating from the above, the site may prevent a user from browsing and/or cancel registration to the mailing list, or block access to it in any of the following cases:
    1. if when leaving the details, incorrect details were intentionally provided;
    2. In the event that the website is used to commit or attempt to commit an illegal act according to the laws of the State of Israel, or an act that is perceived as illegal as stated above, or to enable, facilitate, assist or encourage the commission of such an act;
    3. In case the website is used in an attempt to compete with the website;
    4. if these terms of use have been violated;
    5. If any action was taken by a surfer that would prevent others from continuing to use the site in any way.
  11. The information in the mailing should not be considered as a promise of any result and/or a guarantee for the service offered therein.
  12. The mailing as a whole, including all the information that appears in it, is offered as is, and will be as accurate and correct as possible, however, the information may not be complete or, alternatively, there may have been technical or other errors in the information.
  13. The surfer confirms that he will not have any claim regarding advertisements and/or advertisements displayed on the website, including regarding their location on the website. It is clarified that with regard to advertisements displayed under the auspices of a third party, the site does not have any intervention in the selection of the advertisements displayed, the truth of their design and the order of their appearance.

Copyright infringement:

We respect the property rights of others. If you believe that information or content on the site violates your proprietary rights, please contact us using the contact information at the bottom of these regulations.

Finish:

The terms of this regulation will remain in effect when using the site. Without deviating from any other provision in these regulations, the site reserves the right to prevent any surfer from using the site (including blocking certain IP addresses), for any reason or reasoning whatsoever (without having to provide a reason or reasoning), at its sole discretion, without the need for prior notification or warning And without being responsible for any damage due to his decision. Also, the site may terminate your use of it and any content or information you have posted at any time, without prior warning.

Site changes, malfunctions and service interruptions:

  1. The site reserves the right to change from time to time or remove the site content for any reason at its sole discretion and without prior notice. The site is not obligated to update any information or content on the site.
  2. The site will not be liable to you or to any third party for such change, suspension or discontinuance of service.
  3. The site does not guarantee that the site’s services will not be interrupted, will be provided in order or without interruptions, will exist safely and without errors and will be immune from unauthorized access to the site’s computers or from damages, breakdowns, malfunctions or failures – all in hardware, software, communication lines and systems at the site or at anyone else’s from its suppliers.

Purchase and registration for services:

  1. Purchasing services on the website will be subject to registration. You can register and purchase on the site conveniently and securely.
  2. Before registering and/or purchasing services, it is the customer’s duty to carry out the required tests as to whether he is legally allowed to operate on the platform, which laws, laws and regulations apply to him, including in connection with his field of activity, and whether he has received all the necessary approvals to operate on the platform and in accordance with its goals.
  3. The purchase on the website will be made using a credit card or any other means of payment that will be presented at the time of purchase on the website.
  4. Prices, availability and other purchase conditions appear on the website pages and may change from time to time. The site is not obligated, in any way, to maintain any variety of services. The site may at any time change the variety of services presented on the site, to replace them, to reduce them, to add to them, to change their price and the terms of their purchase, without any notice or advance warning.
  5. When making a purchase on the website, you are responsible for providing correct, accurate, current and complete information. The site may verify the details entered after placing an order, and may cancel or limit the order at any time, subject to its sole discretion, including due to entering incorrect and/or partial and/or false details. If a payment was made for a canceled order, the site will return the payment amount to the same payment method.
  6. If, for any reason, the credit card company refuses to transfer the payment amount for an order on the website, the website will be entitled to suspend or immediately stop providing the service and it is entitled to demand the payment plus the cost incurred by the website due to the refusal (including fines from a third party) by other means, for consideration The site’s opinion. If the website is forced to resort to legal proceedings to collect payment balances, you undertake to indemnify the website for all expenses incurred, including attorney’s fees and other legal expenses.
  7. A purchase on the website is subject to additional terms and conditions of the credit companies and/or any other means of payment appearing on the website.
  8. Purchase and registration for the services of schools and organizations will be carried out by leaving the details on the website and/or contacting the website in accordance with the contact details shown at the end of the regulations and on the website.

The provision of services:

  1. After completing the registration and purchase, the user will receive a link to the platform through an email message, to the email address with which he registered on the website. The services will be provided to the user through the platform.
  2. Access to the services and the platform will be for a period of 3 months from the date of purchase and registration (“service period”). The site reserves the right to change and/or extend and/or shorten the service period, subject to its sole discretion.
  3. Also, the therapist and/or the parent and/or the educational entity will receive a link to download the Android application, through which he can view information about the child, progress reports, weekly tasks to be performed and more.
  4. By registering and purchasing on the website, you confirm that: (1) your account is personal; (2) You will be solely responsible for any action or use made from your account and/or the platform; (3) you will not allow access to your account and/or the platform and/or sell your personal account to any other party; (4) the payment for the services is personal, and the platform is for personal use only; (5) has the legal authority to share and disclose the children’s data to the platform, and was found worthy and suitable for uploading to the platform after the user checked and understood the platform’s activity; (6) he received permission from the relevant authorities, as far as this is necessary, to use the platform and enter personal details of the children; (7) He will not use the information collected about the children beyond the purpose for which the use of the platform is intended, and only subject to the law, in particular the laws related to the preservation of the private modesty of minors and educational institutions and all for the fulfillment of his duties only; (8) He will not transfer and/or disclose to any third party the data displayed on the platform, including data about the children, any sensitive or personal information about the children entered on the platform, and will keep them confidential.
  5. The site reserves the right to change the platform and/or services and/or terminate them, without prior notice.
  6. The provision of the services and access to the platform will be possible subject to the website’s sole discretion and the website will not be responsible for any delay and/or delay in the provision of the service and/or failure to provide the service, as a result of force majeure and/or third parties and/or events beyond its control, including communication problems , technical problems, internet network problems, slow WIFI, email problems, war, strike or shutdown, acts of sabotage, disturbances to public order, act or omission of a third party or restrictions imposed by it, laws, regulations, orders or other governmental instructions , security restrictions, epidemic, closure, weather conditions or other circumstances beyond his control.

Cancellation Policy:

  1. A request to cancel a transaction will be sent to the website using one of the means of communication listed at the bottom of the regulations.
  2. Cancellation of a transaction and receiving a refund will be possible within 14 days from the date of purchase, for a cancellation fee of 5% of the transaction amount or NIS 100 (whichever is lower). In the event that the cancellation is requested after the provision of the services has begun, the customer will also be obliged to pay the proportional part of the transaction price for the period in which he consumed the services. These payments are the relative payments for the services provided to the customer until the cancellation request.
  3. In the event of a cancellation request received after 14 days, the customer will not be entitled to any refund.
  4. Any refund will be made using the payment method with which the customer placed the order.
  5. Any change or cancellation of an order will be confirmed after the customer receives a written notification from the website confirming this.
  6. What is stated in the regulations is subject to the provisions of the Consumer Protection Law, 5571-1981.

Site responsibility:

  1. The contents on the site can be used as they are (AS IS), and cannot be adapted to the needs of each and every person. The user of the website agrees that he will not have any claim, claim or demand against the website regarding the features of the contents, their capabilities, their limitations and/or their suitability for his needs and the use of the website will be the sole responsibility of the user of the website.
  2. The user of the website agrees that the use of the website will be done at his sole and full responsibility. The site does not guarantee that the contents and services published on the site will be complete, correct, legal or accurate or will meet the expectations and requirements of any user. The website will not bear any responsibility for any result arising from them, or from using them, or from relying on them, including: (1) errors, mistakes and inaccuracies; (2) damage to the body or property, of any kind, caused by the use of the website; (3) interference with access to or from the website; (4) Any bug, virus, Trojan horses, etc. that may be transmitted to the site by any third party.
  3. The users of the platform confirm and declare that they are aware that the responsibility for the use of the platform and services applies only to the user. The use of the platform and services should not be considered as a promise of any result. The platform is not used as a tool for proven improvement or any specific result, but is used as an auxiliary tool only.
  4. Any action you take on the platform is the sole responsibility of the user, and the sole responsibility for any damage (forbidden and expensive), of any kind, will be the sole responsibility of the user of the platform. Any reliance on information generated through the platform applies only to the user, and he must check the information carefully before making any decision or action. The site will not be responsible for the correctness, nature, quality, accuracy and suitability of the information that will be produced.
  5. The responsibility for backing up the information stored on the platform applies only to the user. In the event of termination of use of the platform and/or malfunctions in the platform and/or malfunctions in the platform’s storage servers, etc., the website does not guarantee that the information stored on the platform by the user during the period of its use will be backed up and/or preserved, and the user will not have any claim and/or A claim and/or demand against the website for information and/or contents and/or materials that have not been saved and removed from the platform.
  6. The use of the services and the platform presented on the website is done at the sole responsibility of the user and he will not have any claim against the website, its managers, employees or anyone on its behalf and they will not be responsible, directly or indirectly, for any damage including, to the body, property or any other damage or any other loss , which will result from using the services and/or the platform presented on the website, even if the website has warned, recommended or advised on a certain matter and in no case will the website be a substitute or bear the user’s responsibility. The user bears the responsibility and all risks and obligations for damage of any kind, including damage to third parties, resulting from the use of the platform and services.
  7. The site and the site operators bear no responsibility for illegal use of the information on the platform.
  8. The information appearing on the website should not be considered as a promise of any result and/or a guarantee for the manner of activities of the services presented therein. The site will not be responsible for any damage, direct or indirect, that will be caused to the user as a result of relying on information that appears on the site and/or links to other sites and/or any other internal and/or external source of information and/or use of the services presented by him.
  9. What is said on the website and in the information produced through the platform is not presented as a substitute for receiving any professional advice or professional treatment where they are required. In order to make decisions, you should contact a suitable professional for professional advice or treatment adapted to the user’s specific situation.
  10. Do not rely on information gathered about the children using the platform, including the reports or the performance or functioning of the children appearing on the platform. The site and the site operators have no obligation and ability to monitor the truth of the content and do not pretend to monitor. The user will have no claims such as reliance on the platform data, errors, faults, deception, calculations, incorrect reports or the platform mistakes made based on the reliance of the information on the platform. There will be no grounds for compensation for direct and/or indirect damage.
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